Question 1

What style of catering do you provide

Accepted Answer

At Pappa Ciccia we specialise in a rustic, informal style of catering – generous platters, and a warm, welcoming atmosphere. While we are not a formal or fine-dining caterer, we pride ourselves on being professional, reliable, and attentive, creating events that feel authentic, relaxed, and full of flavour.
If you’re looking for food that brings people together around the table in true Italian style, we would be delighted to help.

Question 2

How far in advance should I order?

Accepted Answer

We always recommend booking as early as possible to secure your preferred date and time. For larger catering events, more notice gives us plenty of time to plan everything perfectly.

However, we can also provide next-day delivery for smaller orders, and for online orders placed through our website we simply ask for at least 24/48 hours notice.

Question 3

What areas do you deliver to?

Accepted Answer

We deliver throughout South West London and to neighbouring postcodes within roughly a 5km radius of our Fulham base. If you’re just outside this area, let us know — we’ll always do our best to accommodate.

Question 4

Why don’t you deliver further?

Accepted Answer

We focus on delivering within our local area to make sure your food arrives fresh, hot, and exactly as it should be enjoyed. Staying close by also allows us to look after our loyal customers in Fulham, Putney, and the surrounding neighbourhoods. We’re so grateful for the support we receive locally, and this way we can keep our quality high and our service personal.

Question 5

What is the minimum order?

Accepted Answer

Our minimum order is £50, which makes it easy to enjoy our food whether you’re hosting a small gathering or something larger. Even if it’s just a tray of antipasto for a few guests, we’ve got you covered.

Question 6

What style of catering do you offer?

Accepted Answer

Our food is warm, rustic and homely — generous portions, simple dishes done really well, and that comforting Italian feel. If you’re looking for something very formal or “posh-style,” that’s not quite us. We specialise in relaxed, heartfelt food that brings people together.

Question 7

Do you cater for children’s parties?

Accepted Answer

Yes! we have a child-friendly menu with favourites like pizza, pasta, and bite-sized finger foods, alongside options for the grown-ups too.

Question 8

What about allergies?

Accepted Answer

We do our very best to cater for allergies and dietary requirements. However, please note that our kitchen is not guaranteed nut-free or gluten-free, so while we take great care, we cannot promise the complete absence of allergens. If you have specific concerns, let us know and we’ll always do our utmost to accommodate safely.

Question 9

Can you cater for dietary requirements?

Accepted Answer

Absolutely! We offer a wide variety of vegetarian and gluten-free dishes, along with a few vegan options. If you have something specific in mind, just let us know, we’re always happy to adapt where we can.

Question 10

Do you offer halal catering?

Accepted Answer

At present, we don’t offer halal-certified catering. However, we’re very happy to suggest suitable dishes from our menu and can cater for many dietary requirements, including vegetarian, vegan, and gluten-free. If you’re unsure, please get in touch and we’ll guide you.

Question 11

Do you provide plates, cutlery, and napkins?

Accepted Answer

Yes, we can supply good-quality disposable plates, cutlery, and napkins if you need them. We can also arrange crockery and glassware hire. We can loan you our display plates and wooden platters for a returnable deposit.

Question 12

Do you provide staff for events?

Accepted Answer

If you’d like an extra pair of hands on the day, we can provide our own dedicated team to look after your guests. As we are not a staffing agency, we do ask for a minimum catering order of £500 when supplying a waiter, and £1,000 when supplying a chef.

Our staffing rates are: Waiter – £30 per hour & Chef – £35 per hour (with a minimum booking of 4 hours).

If our own team is already fully booked, you can always hire a waiter through one of the many reputable staffing agencies available online.

Question 13

Do you require a deposit?

Accepted Answer

For smaller events, we kindly request full payment 2 days before the event. For larger events, a 50% deposit is required to secure your booking and reserve the date, with the balance due before the event. We also ask that final numbers are confirmed at least 2 days in advance, so everything is prepared perfectly for you.

Question 14

What is your cancellation policy?

Accepted Answer

We completely understand that plans can change, life happens! We’ll always do our best to be flexible and accommodate adjustments where possible. If ingredients have already been purchased or items hired for your event, we may need to recover those costs. We’re always happy to discuss this with you in advance to make sure everything is clear and fair.

Question 15

How is the food delivered?

Accepted Answer

Our food is delivered ready to enjoy either hot or cold for you to re-heat. We can present it in our ceramic and wooden platters (for a small returnable deposit), or on high-quality disposable trays that are eco-friendly and recyclable.

Question 16

Can I order just desserts, sides and drinks?

Accepted Answer

Of course! Whether it’s a tray of tiramisu, a platter of antipasto, or drinks to go alongside your meal, we’re happy to provide smaller items on their own — as long as the £50 minimum order is met.

Question 17

What's the best way to place my order?

Accepted Answer

If your order is straightforward and you feel confident, the easiest way is to order directly through our website. If you’re not quite sure, or would prefer some guidance, we’re more than happy to create a draft order with you and make any changes until you feel completely happy to confirm.

Question 18

What payments do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as payment by bank transfer.

Question 19

What happens if I need to change or cancel my order ?

Accepted Answer

We understand that plans can sometimes change. If you need to amend or cancel your order, please let us know as soon as possible.
At present, we only charge for any food that has already been prepared or for ingredients that have been purchased specifically for your order. Any remaining balance will not be charged.
If you’re unsure, just get in touch — we’ll always do our best to be fair and accommodating.

PAPPA CICCIA CATERING

FREQUENTLY ASKED QUESTIONS